| SERVICE RELATED |
• What are your business hours?
•
What makes you different from other service
companies?
•
What areas do you service?
•
Do you provide support over the phone? |
| COMPUTER QUESTIONS |
• Do you sell used computers?
•
What is a virus?
•
What is a worm?
• What is a Trojan?
• How do I know if I have a virus?
• What is Spyware? |
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| Q: |
WHAT ARE YOUR HOURS? |
| A: |
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Regular business hours are from 8:00am to 5:00pm Monday-Friday.
Out of hours service can be provided depending upon the emergency so
please telephone (during office hours) to inquire. |
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| Q: |
WHAT MAKES YOU DIFFERENT FROM OTHER SERVICE COMPANIES? |
| A: |
People and Businesses
around the world depend on Computer Troubleshooters. We are the world’s #1
network of independent computer professionals. There are many reasons our
customers call Computer Troubleshooters instead of someone else. Here are just a
few: • We understand computers and technology issues.
• We come to you with onsite and professional service.
• Computer Troubleshooters care about our customers.
• We won’t consider a job complete until the problem is resolved.
Computer Troubleshooters provide the service and peace of mind you deserve.
Call us today!
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| Q: |
WHAT AREAS DO YOU SERVICE? |
| A: |
We
service the entire Okanagan Valley . There is no callout charge for areas
between Westbank and Lake Country. |
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| Q: |
DO
YOU PROVIDE SUPPORT OVER THE PHONE? |
| A: |
We
provide free telephone support to clients who have an existing maintenance and
support contract with us, otherwise we offer telephone + remote support for a
fee. Please
contact us for details. |
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| Q: |
DO YOU SELL USED COMPUTERS OR PARTS? |
| A: |
We
only sell new computers and parts. Please note, however, we are not a shop and
only stock spares that are commonly needed for repairs. Parts can be ordered on
request. Sometimes a deposit may be required. We typically will refer you
to one of our preferred vendors if you are interested in a new system, and of
course we are available to help you set it up and transfer your data from your
old computer. If you are researching new system specifications and pricing on
your own, please feel free to contact us for advice or recommendations. |
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| Q: |
WHAT IS A VIRUS? |
| A: |
A computer virus is a
program – a piece of executable code – that has the unique ability to replicate.
Like biological viruses, computer viruses can spread quickly and are often
difficult to eradicate. They can attach themselves to just about any type of
file and are spread as files that are copied and sent from individual to
individual.
In addition to replication, some computer viruses share another commonality: a
damage routine that delivers the virus payload. While payloads may only display
messages or images, they can also destroy files, reformat your hard drive, or
cause other damage. If the virus does not contain a damage routine, it can cause
trouble by consuming storage space and memory, and degrading the overall
performance of your computer.
Several years ago most viruses spread primarily via floppy disk, but the
Internet has introduced new virus distribution mechanisms. With email now used
as an essential business communication tool, viruses are spreading faster than
ever. Viruses attached to email messages can infect an entire enterprise in a
matter of minutes, costing companies millions of dollars annually in lost
productivity and clean-up expenses.
Viruses won't go away anytime soon: More than 60,000 have been identified, and
400 new ones are created every month, according to the International Computer
Security Association (ICSA). With numbers like this, it's safe to say that most
organizations will regularly encounter virus outbreaks. No one who uses
computers is immune to viruses. |
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| Q: |
WHAT IS A WORM? |
| A: |
A worm is a computer
program that has the ability to copy itself from machine to machine. Worms
normally move around and infect other machines through computer networks. Using
a network, a worm can expand from a single copy incredibly quickly. For example,
the Code Red worm replicated itself over 250,000 times in approximately nine
hours on July 19, 2001. A worm usually exploits some sort of security hole in a
piece of software or the operating system. For example, the Slammer worm (which
caused mayhem in January 2003) exploited a hole in Microsoft's SQL server.
Worms use up computer time and network bandwidth when they are replicating, and
they often have some sort of evil intent. A worm called Code Red made huge
headlines in 2001. Experts predicted that this worm could clog the Internet so
effectively that things would completely grind to a halt.
The Code Red worm slowed down Internet traffic when it began to replicate
itself, but not nearly as badly as predicted. Each copy of the worm scanned the
Internet for Windows NT or Windows 2000 servers that do not have the Microsoft
security patch installed. Each time it found an unsecured server, the worm
copied itself to that server. The new copy then scanned for other servers to
infect. Depending on the number of unsecured servers, a worm could conceivably
create hundreds of thousands of copies. |
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| Q: |
WHAT IS A TROJAN? |
| A: |
A Trojan is a piece of code
that performs unexpected or unauthorized, often malicious, actions. The main
difference between a Trojan and a virus is the inability to replicate. Trojans
cause damage, unexpected system behavior, and compromise the security of
systems, but do not replicate. If it replicates, then it should be classified as
a virus.
A Trojan, coined from Greek mythology's Trojan horse, typically comes in good
packaging but has some hidden malicious intent within its code. When a Trojan is
executed users will likely experience unwanted system problems in operation, and
sometimes loss of valuable data. |
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| Q: |
HOW DO I KNOW IF I HAVE A VIRUS? |
| A: |
You must remember that
there are very many things that can go wrong with your computer and a virus is
not always to blame.
The only way you can know whether or not your computer is infected is by
scanning your machine with an up to date anti-virus program. |
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| Q: |
WHAT IS SPYWARE? |
| A: |
Spyware apps sneak onto
your machine when you download many file-sharing services, open infected
e-mails, or click on dubious Internet pop-up ads. They can manipulate your
system, record your habits, and steal your passwords and credit card numbers.
Depending on their degree of aggressiveness, they can steal your privacy or even
your identity. And they can be terribly difficult to remove. |
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